At Flower Delivery Fitzrovia, we take pride in being your trusted local florist, serving households and businesses across the Fitzrovia area. Our commitment is simple: every bouquet and arrangement we deliver arrives fresh, fragrant, and in beautiful condition. We stand behind the quality of our blooms with our Fresh Flowers Guarantee—your satisfaction is our top priority, every time.
If your flowers are damaged, wilted, or not up to standard on arrival, please let us know as soon as possible. We understand the joy fresh flowers bring, and we do not want any disappointment. Please inspect your delivery promptly upon receipt; if you notice any issues, contact us within 24 hours. To help us resolve your concern, we may ask for a photo of the damaged or unsatisfactory flowers. This allows us to assess the issue for quality assurance and continuous improvement.
All our flowers are carefully selected and expertly arranged to ensure maximum freshness. We guarantee that your flowers will remain fresh and beautiful for a minimum of five days from the delivery date, provided they are cared for according to our guidelines included with your bouquet. Should you notice the flowers deteriorating before this five-day window, and provided you’ve looked after them as instructed, we invite you to get in touch so we can make it right.
Should you receive an order that does not meet our Fresh Flowers Guarantee, you have a choice of solutions. Depending on the nature of the issue, we may offer:
Our team will review each case individually to ensure you receive a fair and speedy resolution. We ask that you get in touch within 24 hours of delivery for damaged or unsatisfactory flowers, and within the five-day freshness window for any issues with longevity.
Your satisfaction is at the heart of everything we do. If you have any complaints or concerns about your flower delivery or our service, please contact our Fitzrovia team directly with details of your order and the nature of your concern. We promise to respond promptly, listen to your feedback, and do our utmost to resolve your issue, whether it’s addressing a specific problem, offering a suitable replacement, or providing a refund where applicable. Your feedback helps us uphold our reputation as Fitzrovia’s trusted local florist and continue refining the service we provide to both residents and businesses.
Flower Delivery Fitzrovia has been serving our community with care, professionalism, and floral expertise for many years. Whether your delivery is for a home or business, you can feel confident knowing your fresh flowers are backed by our guarantee and that your satisfaction is central to all we do. Thank you for choosing us as your local Fitzrovia florist—we’re here to deliver joy and beauty, every time.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
