Welcome to our Terms & Conditions for Flower Delivery Fitzrovia. These terms govern your use of our online flower delivery services available to customers in Fitzrovia and the surrounding areas. Please read these Terms & Conditions carefully before you place an order with us. By accessing our website and placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, we recommend that you refrain from using our services.
These Terms & Conditions apply to all customers using our online flower delivery services within Fitzrovia and neighbouring locations. They apply to every order placed for flower delivery, regardless of the delivery address, provided that the order is made through our e-commerce platform.
To purchase flowers for delivery through our website, please follow the online ordering instructions. After selecting your desired flowers and completing the necessary delivery information, you will progress to the checkout section. Please ensure all details, including delivery address and recipient information, are accurate before confirming your order.
Upon submitting your order, you will receive an order acknowledgment by way of a website confirmation and, where possible, an automated confirmation message. This acknowledgment is not an acceptance of your order, but an indication that we have received your request. Acceptance of your order and the establishment of a contract will occur when we dispatch the flowers for delivery and confirm such dispatch.
All flower arrangements and products are subject to availability. In the rare event that your selected flowers or arrangements are unavailable, we reserve the right to substitute with flowers of equal or greater value in a similar style and colour. Every effort will be made to inform you of any such substitutions prior to dispatch.
We deliver flowers within Fitzrovia and the surrounding areas during advertised delivery times. While we strive to deliver orders within the specified window, we cannot guarantee exact delivery times due to factors such as traffic, weather, and other unforeseen circumstances. Please ensure correct and sufficient delivery information is provided. If our couriers are unable to complete a delivery due to incorrect information, or if the recipient is unavailable, we may leave the flowers with a neighbour, in a safe place, or return them to our shop, subject to our discretion.
If redelivery is necessary, additional fees may apply. We accept no liability for loss or damage to flowers that occurs as a result of incorrect instructions or absence of the recipient at the stipulated address and time.
Payment for all flower orders must be made in full at the time of ordering. Our online platform accepts a range of payment methods, including major debit and credit cards, as well as certain digital payment solutions. All payment transactions are subject to validation and authorisation by both the card issuer and our payment provider. If payment is declined or unauthorised, your order will not be processed.
All prices are displayed in British Pounds (GBP) and include VAT at the current rate, unless otherwise stated. We reserve the right to change prices at any time, but such changes will not affect confirmed orders that have already been accepted by us.
We understand that plans may change, and orders may need to be cancelled or amended. If you wish to cancel or change your flower order, please notify us as soon as possible. Cancellations or changes are not guaranteed and are subject to the stage of the order process. Once flowers have been prepared or dispatched, we regret that we are unable to cancel or amend the order, and charges will apply in full.
For timely cancellations or amendments, please contact us using the methods provided on our site. Refunds for valid cancellations will be processed back to the original payment method within a reasonable timeframe, subject to the policies of your card issuer or bank.
Due to the perishable nature of flowers, returns are generally not accepted. In the unlikely event that you receive damaged, faulty, or incorrect flowers, please notify us within 24 hours of delivery with photographic evidence. We may arrange for a replacement or a refund at our discretion. Our liability is limited to the value of the item paid for. If a refund is issued, it will be made to the original payment method used to place the order.
Where orders include personalised messages, or requests for particular floral varieties and arrangements, we will endeavour to fulfil these as closely as possible. However, due to seasonal availability and supply fluctuations, we may need to make reasonable substitutions. Personalised messages submitted by customers remain their responsibility, and we reserve the right to decline requests containing inappropriate content.
By placing an order with Flower Delivery Fitzrovia, you confirm that you are at least 18 years of age, have the legal capacity to enter into a binding contract, and that all information provided during the order process is accurate and up-to-date. You must also ensure payment is authorised and sufficient funds are available.
We endeavour to deliver beautiful flowers and provide great service for all our customers across Fitzrovia and the surrounding areas. However, our liability is limited as follows:
We are not liable for any failure or delay in performing our obligations under these Terms due to causes beyond our control, including (but not limited to) acts of God, epidemics, adverse weather conditions, government interference, strikes, or technical failures.
All website content, including but not limited to images, product descriptions, logos, and branding relating to Flower Delivery Fitzrovia, remains the exclusive property of the company and its licensors. Content may not be reproduced, modified, or used for commercial purposes without our express written permission.
Your privacy is important to us. Any personal data supplied during the order and delivery process will be handled in accordance with our Privacy Policy and current UK data protection legislation. Our suppliers and delivery partners will also comply with relevant data protection laws.
These Terms & Conditions are governed by the laws of England and Wales. Any disputes or claims arising in connection with these terms shall be subject to the exclusive jurisdiction of the English courts.
We reserve the right to amend or update these Terms & Conditions at any time for legal, regulatory, or business reasons. Changes will be posted on this page, and continued use of our website after such changes constitutes your acceptance of the revised terms. Please check these terms when placing future orders.
If any part of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining terms shall continue to be enforceable to the fullest extent permitted by law.
These Terms & Conditions represent the entire agreement between you and Flower Delivery Fitzrovia in relation to your use of our online flower delivery services. No other statements, representations, or communications shall alter these terms unless agreed in writing by an authorised party of the company.
For further information about these Terms & Conditions, or for any queries relating to your flower delivery order in Fitzrovia and the surrounding areas, please refer to the contact information provided on our website. Our customer support team will be happy to assist you with any concerns or requests.
Thank you for using Flower Delivery Fitzrovia. We look forward to delivering beautiful blooms for your special occasions and everyday moments.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Fitzrovia, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Fitzrovia.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
